AND CONDITIONS OF HIRE FOR VILLA RENTAL
1. Contract of Hire
bookings are accepted by Lemon Tree Villas and
are subject to these conditions which are deemed
to have been accepted in full by the hirer and
all persons in the party. Bookings can be made
by post, email or through the website and would
be deemed to be accepted once payment is received
deposit of 30% of the total cost is required to
secure your booking. Your booking must be made
by email, through the website or by telephone
(followed by written confirmation) and will be
held provisionally for five days or until the
full deposit is received by us, whichever is sooner.
If your booking is made twelve weeks or less before
the hire commencement date it must be accompanied
by full payment. Should we not receive your payment
within five working days then your provisional
booking will be released. All payments shall be
made by internet bank transfer, electronic bank
transfer, sterling cheque or via PayPal for which there is an additional 4% charge..
3. Confirmation of Booking
Your booking is only confirmed on receipt of
your deposit and confirmation will be sent to
you by either email or post stating the balance
cost and due date the final balance is to be paid.
4. Final Payment
balance will be paid a clear twelve weeks prior
to the hire commencement date by internet bank
transfer, electronic bank transfer or sterling
cheque. If your booking is made twelve weeks or
less before the hire commencement date it will
be deemed provisional for five days or until full
payment is received, whichever is sooner. If we
do not receive the balance by the eleventh week
prior to your rental commencement date, we shall
be entitled to cancel the booking without prejudice.
5. Form of Payment
payments prior to your arrival date shall be paid
by either internet bank transfer, electronic bank
transfer, a cheque in UK Sterling or via PayPal for which there is an additional 4% charge, unless otherwise
agreed. Bank account details will be provided
once the booking form has been received.
Payments made during the villa hire period shall
be paid locally in cash in Euros.
the damage waiver deposit will be refunded to
you by either internet bank transfer, cheque
in UK Pounds or via PayPal, unless otherwise agreed.
When arranging an international payment via bank transfer to or from our UK Sterling business bank account the Hirer is responsible for payment of any associated bank charges charged by either the Hirer's bank or the Beneficiary bank. The fees currently charged by the Beneficiary bank to receive international payments is GBP 6.00 per transaction which must be added to any overseas payments sent by the Hirer. The fees currently charged by the Beneficiary bank to send international payments, which includes the refund of damage deposits, is GBP 17.00 per transaction which will be deducted from any overseas payments sent to the Hirer by Lemon Tree Villas. These fees are subject to change.
6. Cancellation by Hirer
cancellations of bookings must be made in writing
and notified to and received by Lemon Tree Villas
no later than twelve clear weeks prior to the
rental period. If cancellation is prior
to this deadline the deposit only will be forfeited.
If cancellation is less than twelve clear weeks
before departure, the full hire cost is to be
paid. It is a condition of booking that
insurance is taken out well in advance against
Alterations and Cancellations by Us
unlikely event that a villa becomes unavailable
due to circumstances beyond the control of Lemon
Tree Villas, the hirer will be offered alternative
accommodation if available or a full refund of monies paid
at that time. In the event that no suitable accommodation
can be offered then a full refund of monies already
paid for the villa rental will be refunded. Any
refund is restricted to the villa hire costs and
we are not liable for any cancellation or administration
charges for travel arrangements, etc.
8. Amendment Charges
event you wish to alter details of a fully confirmed
booking within the twelve week period, there will
be an amendment charge of £25 per change
in addition to any increase, if any, in the cost
of the revised arrangement. Confirmation of the
amendments must be sent by you to Lemon Tree Villas
in writing or by email.
9. What is Included
villa rental includes the cost of a weekly delivery
of bed linen and towels (one bath towel and one
hand towel per guest), an end of stay clean, water, electricity, gas,
maintenance of swimming pool and garden. Any defects
or deficiencies must be reported within 24 hours
of your arrival. After this time it will be assumed
that everything is in order.
10. What is Not Included
villa rental prices do not include personal, travel
and cancellation insurance, travel, transportation,
airport transfers, full resort representation
or mid-stay cleaning of the villa. Satellite
TV, DVD players, air conditioning, BBQs, garden furniture, etc. are free
items, therefore the availability or function
of any such item cannot be guaranteed. In
most cases satellite transmission will only receive
a limited number of channels and, unlike the UK, the satellite transmission can be unreliable and channels can be easily lost, particularly during or after bad weather.
Only persons listed on the booking form may occupy
the villa. The villa cannot be re-let or sublet
to any other group/party or individual without
the written approval of the owners.
no circumstances may more than the maximum number
of persons specified in the villa description,
or booking form, occupy the villa except by prior
written agreement. Lemon Tree Villas, or their
representatives, reserve the right to charge a maximum occupancy charge of 10% of the total villa rental cost per person/per night for each person above the maximum number specified in the villa description or on the booking form, or admittance to the villa will be refused to the hirer and their party if they
are in breach of this condition.
Generally we do not accept animals to any of
our villas. However, there may be certain exceptions,
please enquire. In such cases you must obtain
written permission from Lemon Tree Villas.
12. Hirer’s Responsibility
The hirer is responsible for taking
all reasonable care of the property and its contents.
At the end of the hire period, the property and
its contents, including all equipment, furniture,
utensils, etc must be left clean and tidy which
includes the crockery and cutlery cleaned and
stored in the appropriate cupboards and ensure
that the cooker, oven, fridge and microwave are
clean. The hirer shall ensure that no member of
the party engages in any activity in or around
the villa and swimming pool which may cause damage,
offence to the neighbours, pollution to the water
or damage to the structure or filtration equipment,
this includes unacceptable anti-social behaviour.
The hirer shall also ensure that the barbecue
is cleaned and that all rubbish is cleared away
from the property and placed in the communal dust bins. A cost of £20 will be deducted from your damage deposit should it be necessary for the housekeeping staff to either clean the BBQ or discard any rubbish that has been left after the villa has been vacated.
13. Damage to Villa and its Contents
in the case of normal wear and tear, the hirer
will be responsible for making good any damage
to the villa or its contents which has occurred
due to negligence, willful damage or irresponsible
behaviour on the part of those occupying the villa
or their guests. Such damage must be immediately
reported to Lemon Tree Villas or its representative.
The cost of the replacement or damage must be
paid for by the hirer to the owner via Lemon Tree
Villas. A figure of £150 (unless otherwise
advised) is held against damage to the property,
furnishings, excessive cleaning requirements or
unnecessary call-outs, including those outlined
in section 12. above.
14. Rights of Access
Lemon Tree Villas, their representatives or their
sub-contractors have the right of access to the
villa at any time with due regard to the convenience
of the hirer for the purpose of linen changes,
inspection of the property and to carry out any
essential or routine repair or maintenance work.
Neither Lemon Tree Villas or their representatives
can be held responsible for any circumstances
beyond their control including, but not limited
to, mechanical breakdown, illness, swimming pool maintenance, emptying of
swimming pool for necessary maintenance, failure
of any public service supply. The hirer responsible
for booking undertakes that no person will suffer
anything to be done which would endanger the policy
of the villa owner’s insurers in respect
of the villa and its contents which might make
the same void or voidable.
16. Injury and Damage
Tree Villas acts as a booking agent on behalf
of the owners of the properties we offer and,
as such, your contract is with the owner. We do
not have any responsibility to compensate you
for any personal injury, illness, death, loss
or damage of whatever nature suffered by you
or any member of your party during the booking
period or thereafter.
17. Accuracy of Information
We always take a great deal of care to work with our owners´ to make sure
that the information and photography contained
in this website to the best of our knowledge is
correct. However all our villas are privately-owned
and therefore from time to time owners may make
changes in their homes to details like decoration,
furniture and fittings. All information supplied
by Lemon Tree Villas is given in good faith and
is based upon information available at the time.
All reasonable measures have been taken to ensure
accuracy, but Lemon Tree Villas and their representatives
are not liable for any variation however caused.
18. Villa Arrival and Departure Times
villa will be available for occupation from 4.00pm
local time on the day of arrival and must be vacated
by 10.00am on the day of departure, unless otherwise agreed in writing. A penalty charge of £50 will be deducted from the damage deposit should the local representative find the villa is still occupied after this time.
19. Keys, Directions and Local Contact
instructions for key collection and directions
to the villa will be sent two weeks prior to the
rental commencement, together with a local contact
telephone number of a representative working on behalf of the property owner should you have any problems
whilst at the villa.
unlikely event that you have a complaint about
the villa or its contents whilst on holiday, it
must be reported immediately to the local villa management company who will take reasonable
steps to resolve the matter on behalf and in liaison with the owner
of the property. Neither Lemon Tree Villas or
their representatives shall have any liability
for any complaint submitted after the completion
of the hire period. Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person's opinion but not the opinion of someone else. If a hirer chooses to leave a rental over a subjective issue they must take responsibility for their decision as no refund will be considered in this situation.
21. Building Work
event of building works taking place by local
authorities, private developers or neighbours,
it is important to note that we are not responsible
for such work, are unable to stop such work taking
place or unable to control the level of noise,
neither can we be responsible for any building
works that take place during a holiday.
22. Force Majeure
We regret we cannot accept liability or pay any
compensation where the performance or prompt performance
of our contractual obligations is prevented or
affected by ‘force majeure’. In these
Terms and Conditions of Hire, ‘force majeure’
means any event which we or the supplier of the
service(s) in question could not, even with due
care, foresee or avoid. Such events may include,
but are not limited to, war, threat of war, civil
commotion or strife, hostilities, strikes or other
industrial disputes, natural disasters, fire,
acts of God, terrorist activities, quarantine,
epidemics, weather conditions, government action
or other events outside our control. Please also see paragraph 24. below.
23. Law and Jurisdiction
Tree Villas acts solely as an intermediary booking
agent on behalf of the property owners.
The rental contract is ultimately between the
property owner and the hirer. Any disputes
arising from the hire of the property will be
resolved between the hirer and the owner.
agreement shall be governed by the laws of Spain
to which both parties expressly submit.
The villa hire cost does not include any personal
insurance cover of any kind. It is a condition
of booking that travel insurance is taken out against
cancellation and it is strongly recommended that
personal accident and medical insurance is also
taken out. Please see paragraph 22. above also. By completing the booking form the hirer acknowledges that it is their responsibility to take out travel insurance, should any circumstances beyond the control of Lemon Tree Villas or the property owner spoil the hirer's holiday.